How To Handle Difficult Clients

  • Expecting too much for their stated budget
  • Stating unreasonable demands
  • Anticipating fulfillment of orders with incomplete information
  • Disregarding human limitations
  • Paying no attention to legal stipulations etc.

Understanding the client’s perspective

Addressing the elephant in the room

  • “I notice there seems to be some sort of tension.”
  • “we seem to be less aligned on this point.”

Set boundaries on day one

  • What’s in and out of scope
  • Details about mode and method of communication
  • Precise specifications of how you will work together and
  • Various other relationship norms and boundaries

Suck it up

Ripping off the bandage with respect and grace

Staying positive and acknowledging them for who they

Reframing Conflict

Sometimes it just isn’t worth it

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Sabine Gedeon

Sabine Gedeon

Executive Coach & Leadership Consultant supporting Emerging Leaders ready to cultivate their leadership mindset and develop high performing teams